Performance Management Training for Managers
The Certificate in Performance Management. Online, self-paced, and assessed by examination.
Online performance management training for business managers who carry responsibility for other people's output. Eight modules, about ten hours, ending in an assessed exam. Passing it carries the designation Certified Performance Management Professional (CPMP) from the Institute for Performance Management.
The whole syllabus is below, because you should be able to read what you are buying before you buy it.
USD 950
Format
- Fully online, self-paced
- About ten hours of study
- Six months to complete
- Video, case studies and ebooks
Assessment
- Online exam
- 70% pass mark
- Up to six attempts
- Digital certificate on passing
If it is not for you
- A full module free first
- Full refund within 30 days
- No reason required
- As long as you are not past module 4
Who this training is for
Anyone who manages other people and is judged on what they produce. That includes supervisors promoted from within the team they now run, which is one of the harder places to start from, as well as experienced line managers.
For new managers it puts a method in place before habits set in, starting with objectives that can actually be assessed and evidence kept through the year rather than remembered at the end. Experienced managers usually come to it for the parts they were never taught, most often the appraisal conversation itself and what to do when someone is underperforming for reasons that are not obvious.
HR teams use it differently. Putting a group of managers through the same performance management course gives them a shared vocabulary and a common standard, so that a rating in one department means roughly what it means in another. Each manager still sits the exam and passes or fails on their own.
The material is written for business and industry and applies equally in government and charity settings. No HR background is needed.
What the course covers
Introduction
Fundamentals, key terminology and the acronyms. The rest of the course depends on a shared vocabulary, because these words mean different things in different companies.
Strategic alignment
Linking performance metrics to vision, mission, strategy and objectives. The thread that connects what one person is measured on to what the organisation is trying to do.
The performance management cycle
The cycle and the models used to run it through the year. This is the module opened by the free trial.
Goals and objectives
Writing goals that survive contact with real work, including OKRs and how they differ from KPIs.
Performance and development plans
Best practice in building them, and how to help someone who is falling short. Includes a case study.
Planning and managing appraisals
Structuring the appraisal meeting, 360 degree feedback and self review. Includes a case study.
Managing underperformers
Defining and diagnosing underperformance objectively, then the strategies that actually change it.
A culture of performance
Building performance into how a team works rather than running a process once a year.
Reviewed by people who run the function
An Industry Advisory Council of nine senior business leaders reviewed and approved this syllabus before publication, at organisations including IBM, BP, Dell, HP, Fujitsu, GoDaddy and Hitachi, with the deputy chair of the UK Statistics Authority among them.
Where the material did not match what they see in their own organisations, it changed before anyone could buy it.
Questions
Who is it for?
Business managers and supervisors who appraise, develop and are accountable for other people. Written for commercial organisations rather than government or the charity sector, with particular attention to fast growing companies.
What changes afterwards?
Appraisals stop being an annual ordeal because there is a method behind them. Underperformance gets addressed earlier, because you can separate a capability problem from a motivation problem from a badly set objective. And your team understands how it is being judged.
Are there prerequisites?
None. No existing qualification and no minimum years in management.
What if my employer will only part-fund it?
Write to us before you buy. Our primary goal is educational rather than financial, and we would rather find a way through than lose someone who wants to learn.
Start with Module 3
The performance management cycle, opened in full with nothing to pay.
Questions before you start? info@certifiedperformance.org, and we reply within 48 hours.