Artificial Intelligence is an important part of Performance Management Training.
Artificial intelligence (AI) is rapidly transforming many industries, and this is particularly true for areas such as performance management where artificial intelligence has been developing rapidly. AI is being used in a variety of ways to improve the performance management process, including:
- Automating tasks: It eliminates the tedious tasks of performance management reviews, such as collection of feedback and generating reports, all of which take up a significant amount of a manager’s time. This allows managers to concentrate on other strategic roles like training and nurturing their employees.
- Providing insights: AI gives insights into many aspects that could not be obtained manually when evaluating employees’ performance. For instance, using AI can detect patterns in employee performance, reveal employees prone to exhaustion and requiring extra support, and predict employee turnover.
- Personalizing feedback: Feedback can be made personal and customized using AI for employees. That’s why an AI can consider individual interests of each worker. Feedback personalized for specific issues makes it easier for an employee to do better.
Some specific examples of how AI is being used in performance management today include
- Performance management software: Several vendors of performance management software have started integrating AI into their product. For instance; certain software delivers system generated performance review of employee data and feedback.
- Chatbots: chatbots can also be used to give employees feedback and coaching on their performance.
All organizations that use chatbot in their operations should ensure that chatbot is always working to provide employees with services they require at any time.
- Predictive analytics: Such tools help in predicting which employee might face burnout; hence, extra care is required for such an individual. Such interventions can prevent the exit of these employees from the Company.
There are a number of benefits to using AI in performance management, including:
- Improved efficiency: For instance if a company is using time consuming aspects of performance management such as setting objectives and appraising employees then AI can automate these processes allowing managers to focus on more critical tasks.
- Better decision-making: The insights in individual performance provided by AI are not possible to achieve manually. The information can be used by managers to make improved decisions concerning the development of employees, compensation, and promotions.
- Increased employee engagement: Similarly, AI can help to improve employee engagement by offering regular feedback and coaching in respect of performance. When an employee perceives that support is available and their performance is valued, they become more engaged at work.
- Reduced turnover: This can aid in cutting down on employees departure by alerting the management of employees vulnerable to quitting. These interventions could help save certain employees at risk of quitting.
There are also some challenges to using AI in performance management, including:
- Bias: AI algorithms may become prejudiced resulting in unjust evaluations on employees’ performance. There is a need to deliberately examine AI algorithms for fairness or bias.
- Transparency: The use of some AI algorithms is quite complex to grasp. The use of AI in performance evaluation may make employees distrust its outcomes. The use of AI in performance management should be open to employees to evaluate as they should fully understand how their performance is being assessed.
- Resistance to change: Some employees might not welcome the use of AI in performance management. For example, an employee might worry that they could lose their jobs or that AI-based employee evaluation would be wrong. Employees should be communicated to concerning AI and how it can enhance performance management while also allaying their fears.
However, the application of AI to performance management appears to be at an initial stage. Nonetheless, AI could be transformational in redefining management of performance. The use of AI in performance management involves automation of tasks, provision of insights and personalized feedback to make a process more efficient and effective.
Many people involved in this area also believe the following may be part of the future of AI in performance management:
- AI will become more integrated with performance management software: In turn, advancement of AI technology will result in the incorporation of AI into performance management software. Such adoption of - - AI will play an increasing role in an organization's performance management training programs.
- AI will be used to provide more personalized feedback and coaching: Employees will obtain more personalized feedbacks and coaching using AI. Each employee’s personal needs, goals and requirements will inform this feedback.
- AI will be used to predict future performance: In coming times, predictions of future performance for employees will be done by use of AI. Such information proves useful in creating comprehensive and focused training and growth initiatives for employees.
In general, the use of AI in performance management is an area with promise to grow more widely and even to expand in the near future. In turn, the development of AI and its cost reduction will make it possible for organisations to use AI-driven performance management.
